We will be providing you with steps to check your VZAccess Manager Software version.Īfter updating to MR2 (Maintenance Release 2) software, the UML290 may not be able to connect to some VPNs. You should be able to connect to your company's VPN service when using the UML290. We can certainly understand your frustration when your device does not work as expected. We are sorry to learn that you are unable to connect to your company's VPN when using your UML290 Modem. Thank you for contacting the Verizon Wireless Data Technical Support department through our website. To get access to VPN again, you have to downgrade the VZAccess, downgrade the Firmware (that is 'required') to an older version, and uninstall Verizon firmware updates in Add/Remove programs. I opened a case with Verizon and it seems the problem is on their end.

You can turn on the debugging and higher settings to capture the IKE, DNS, and otehr transactiosn going on using the trace utility, and share it with your corporate folks, or if you are using it to connect to your home system(s) then share what the dialogue box shows when you try to connect. I support a communtiy of about 12 user taht use shrewsoft and while it is usually greta becaus eit is free and works with many differnt firewalls, we have had many 'bugs' taht crop up from time to time.

It shoudln't be the issue, but the MTU setting in Shrewsoft may need to be lowered, and if you are using windows XP, the TCP window size fix you can see discussed here in the forum, may need to be implemented.

If you are using the latest revision, try an unistall and reinstall.

Unistall the old revision, and then install teh new one. Shrewsoft uses a 'stub' virtual network device that connects into the Windows (or Linux) network stack, so IF you installed the USB device AFTER the ShrewSoft software, I would kill possibly two birds with one stone by going to the shrewsoft site and dowloading the latest revision.

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